basket icon 1 open order login iconLog in search iconTrack shipment

Shipping complaint

Answers to the most frequently asked questions

Categories

The shipment is damaged. How to make complaints?

Report the complaint without postponement at our e-mail: reklamace@balikdozahranici.cz. We will require you to fill in all the necessary information about the shipping and give you an answer within 30 days. Please, save the packing material if the shipment has been damaged due to the possible inspection. 

What will I need to claim?

If the shipment has been damaged, you need to send an invoice or affidavit with the price of goods, photos of the damaged shipment, the way, and the sum of damaging ad information on the packing method. If the package was lost, send us the description of the packing method and goods inside the shipment, invoice, and photos of goods, if you have any. In the case of late delivery of express packages, we will need the order number.

When will the complaint be finished?

We will inform you about the complaint results within 30 days after sending us all the necessary information.

Should I save a packing material?

Yes, save it for the possible complaint inspection.

Categories

Collecting the shipment the same day anywhere in the Czech Republic
I need to send a package abroad
Order shipping
as cheaply as possible!

Quick contacts

Need help?
Contact us.

+420 730 779 988 Mon-Fri 8:00 a.m. – 5:00 p.m.

Shipment Tracking

light blue box background
blue bubble icon

1,000+

service evaluation

thumbs up icon blue

80,000+

satisfied customers

blue box icon

100,000+

shipments sent annually

Quick, easy, competent. I got a better deal than ordering with the contractors directly. Highly recommended.

Lukas M.

I am very satisfied, our company has been using your services for several months and everything works.

Michaela P.

Fast, from Ostrava to Brussels in 3 days. On time pick up service, updates via email, easy to track your parcel.

Renata Z.

Everything went perfect! Great service good prices.

Artem R.
See more reviews

Send a shipment wherever you want

Newsletter

Email addressPlease enter a valid email
News
Show all news
25.11. We ranked 14th in this year's Deloitte Fast50 across the entire CE region. We are 6th among Czech companies. Show all news
Celebrate Christmas
with us
We have a present for you.
Discount code.
-5%
CODE: 
CHRISTMAS
close icon
cookies

We care about your privacy

Balikdozahranici.cz use cookies to ensure the functionality of the website and with your consent to personalize the content of our website. By clicking the 'Allow all cookies' button, you agree to use cookies and to the transfer of data about behavior on the website to display targeted advertising.